Travel Charges:Please note that parties farther than 10 miles from our headquarters in Ogden will be charged an extra fee of $1.50/mile outside of the 10 mile radius.
Payment: Within 24 hours of submitting your booking form, you will receive an emailed invoice for your total. This invoice must be paid within 48 hours of receipt or your time will be forfeitted. Your party time and date is not guaranteed until your payment has cleared. Cleared payment secures your booking, and indicates agreement to the terms and conditions listed here.
Cancellations/Rescheduling: NUPP will NEVER initiate a cancellation. We do not refund client-initiated cancellations. In the event that a client wishes to reschedule their party, NUPP must be notified at least 24 hours before the original party time. The client accepts full responsibility for finding an alternate time/date/venue. In the event of a client-initiated cancellation or attempted rescheduling with less than 24 hours notice, all payments will be forfeit and neither party will pursue legal action against the other.
Performer Interactions:From the moment of arrival until departure, our performers will remain in character! Please refrain from referring to the performer by their given name, or asking questions about the costume or company. We would be happy to answer these questions outside after the party with no little eyes or ears nearby or via e-mail or Facebook. Please help us to keep the magic alive!
Performer Requests:While we do our best to accommodate special requests, we cannot guarantee requests for specific performers. All of our performers are beautiful, highly trained entertainers and actresses.
Party Host: Most parties will include a party host. The party host will be there to help both parents and performers set up and clean-up activities, and answer any questions they might have to help the performers stay in character. While Northern Utah Princess Parties strives to have a host at every party, it is not always possible. Your party will still run smoothly and efficiently.
Gratuity:Gratuity for the performers is by no means required, but if you feel the performers were exceptional in their work, it is always appreciated.
Photos:Northern Utah Princess Parties reserves the right to use photos taken by our hosts at parties/events on their website/other media.
Substance Use: We do not allow smoking, alcohol, or the use of any other substance while our performers are in attendance at a party. Any guest smoking or drinking will be asked by the Character Host to step outside. For the safety of our performers and equipment, parties cannot be held in a room that is stained by cigarette smoke. An alternate venue must be found by the client if the space smells of cigarettes. Failure to comply will result in the character leaving the party immediately with full compensation from the client.
Pets/Animals: For the protection of our performers and of our gowns, pets are to be leashed and away from the Character. The Character Host will ask any unleashed pets to be leashed or removed from the party space. Failure to comply will result in the character leaving the party immediately with full compensation from the client.
Absentee Adults: If we arrive at a party and the client is not consistently present in the party room to attend to any basic needs of the children, we reserve the right to leave the party immediately with full compensation from the client. This includes but is not limited to cleaning up bodily fluids, tending to upset children, etc.
Performer/Host Rights:If at any time a performer/host feels that they are in a threatening, hostile, unsafe, harmful, hazardous, or unsanitary environment, that performer/host retains the right leave with full compensation from the client. This includes but is not limited to any form of sexual harrassment, inclement weather of any sort (see below), verbal or physical abuse, etc. The performer/host also has the right to refuse to perform services if the client is negligent, absent, inattentive, disrespectful, and/or inebriated or under the influence of any foreign substance.
Performer Safety/Weather Conditions: For the sake of our performers' safety and the maintenance of our equipment/gowns/wigs, we will not perform parties outdoors in temperatures below 65F or exceeding 80F. If there is any form of inclement weather (rain, hail, wind, snow, etc., with any level of severity. the client assumes full responsibility to find an indoor alternate venue and notify Northern Utah Princess Parties with a minimum of 24 hours notice. If we arrive at a party to find that it is in violation of this policy, we will ask the client to find an alternate indoor venue. If the client does not oblige, we reserve the right to leave the party with full compensation from the client.
Outdoor Parties: Provided that the weather is in compliance with our policy noted above, we must be provided with a dry, debri-free, flat paved area for parties intended to be held outdoors. Characters in ballgowns/floor length gowns cannot be booked for outdoor parties and will attend in their shorter "town" dresses.
Liability: NUPP is not liable for any injury or illness sustained/contracted during a party.
Force Majeure: If either party must cancel the engagement due to an “Act of God”, “Force Majeure”, riot, strike, epidemic, or by the order of any public authority, a “rain date” may be arranged on an available date. If no date can be settled upon, this contract shall become null and void, all deposit and balance payments shall be refunded, and both parties shall have no further legal recourse against each other.
Waiver of Breach: The client understands that waiver of breach of any one of these policies does not indicate waiver of any future vioations during the party or at future parties.
Disclaimer: It is not the intention of Northern Utah Princess Parties to violate any copyright laws. Our characters are not name brand copyrighted characters. Our characters are generic inspiration gathered from the most popular fairytale characters. Any resemblance to nationally known copyrighted characters is incidental.